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SELECTED WORK

A few stories worth telling.

The projects worth talking about aren't the ones with the biggest logos. They're the ones where getting the human experience right was the difference between a product that worked and one that mattered.

Digital health / Consumer technology / Social media strategy / Enterprise software

DOCK HEALTH ·  DIGITAL HEALTH  ·  CO-FOUNDER & CPO

Built from scratch to solve a problem nobody had named yet

After years in UX, I wanted to do work that mattered in a different way. Healthcare kept pulling at me. A massive, consequential industry that was decades behind in how it thought about the people using its systems. Not just patients, but the clinicians are drowning in administrative chaos while trying to keep people alive.

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The problem we found wasn't glamorous. Tasks,  the thousands of small but critical to-dos that keep a patient's care on track,  had no reliable home. They lived on sticky notes, in inboxes, in verbal handoffs, and in memory. When they fell through the cracks, people got hurt. No product existed to solve it, so we built one.

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As co-founder, I did what founders do: everything. I led the design and research, wrote the pitch deck that secured our funding, hired the team, and drove product strategy from the first sketch to a platform serving real clinical environments.

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One of our earliest surprises came from a mental health provider who found the product on his own and started using it. He became one of our closest collaborators and ultimately our strongest advocate. We also discovered early that clinicians absorb information differently; rather than forcing a single view, we built multiple options. Kanban-style for some, structured table format for others. The product adapted to the user, not the other way around.

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We raised $3.5M, earned acceptance into four of the most competitive digital health accelerator programs in the country, and built a company that is still operating, still growing, and still solving the problem we set out to solve.

Standford Medicine X

Boston Children's Hospital

UCLA Kids X

Cedar -Sinai

$3.5M Raised

ADT  ·  CONSUMER TECHNOLOGY  ·  VP of UX

What it takes to make a 100-year-old security company feel brand new

ADT has been protecting American homes for over a century. By the time I joined, they had 6 million customers and a product experience that hadn't meaningfully evolved in decades. Meanwhile, the households they were protecting had changed completely, with aging parents moving in, kids with more independence, smart home technology from Apple, Samsung, Google, and Amazon reshaping what people expected from every device in their home.

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What ADT didn't have was the internal capability to respond. I came in as VP of User Experience and built the design and product function from the ground up, including the team, processes, standards, and culture. Replacing fragmented external agency spend with a focused internal practice saved the company over $3M in overhead.

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With that foundation in place, we rebuilt the core product experience and created two new ones. ADT Go was built entirely around families in motion, location sharing, emergency SOS, and real-time family awareness for the reality that the people you're protecting aren't always home. Voice Command brought ADT into the connected home through integrations with Google Assistant and Amazon Alexa, partnerships I led from the product and design side.

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By the end, ADT had a design function it didn't have before, a product suite that reflected how people actually lived, and strategic partnerships with four of the most demanding technology companies in the world.

$3M Overhead Reduction

Apple · Samsung · Google · Amazon

ADT GO

Voice Command

TWITTER  ·  SOCIAL MEDIA  ·  UX PRODUCT STRATEGY

Why Twitter's biggest ad revenue opportunity wasn't in the United States.

Twitter brought me in as a strategist and quickly moved me to their highest-priority project, growing advertising revenue. The mandate was significant: take a $3 billion ad business and chart a credible path to $10 billion.

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For eight months, I sat inside their offices and did what I do poured over existing research, conducted my own, and talked to the people who actually made advertising decisions: brands, agencies, and the advertisers spending real money on the platform. The goal was to understand not just what Twitter's ad product was, but where the genuine opportunity lived.

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What I found reframed the entire conversation. The assumption inside the company was that growth meant doing more of what was already working: more inventory, better targeting, deeper penetration in existing markets. The research told a different story. The largest untapped opportunity wasn't in the United States at all. It was outside it.

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Global markets were underserved, underpriced, and underestimated. The strategy I built a ten-point plan, developed largely independently and pressure-tested with key stakeholders, was built on that foundation. The work gave Twitter a concrete strategic framework for pursuing a revenue target that had previously felt aspirational. The strategy is currently being implemented.

Global Research

Human Behavior at Scale

8-Month Engagement

WORKING ON SOMETHING?

If your product needs this kind of thinking, let's find out.

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